Frequently Asked Questions

Bowls can be engraved, they are sent to our Wolverhampton factory, typically 10 week ETA

If you have a preferred mount colour, please let us know via phone or email and we’ll do our best to accommodate.

We are able to test, adjust & re-stamp jacks, our Wolverhampton branch is certified to re-stamp all BCGBA authorised Crown Green Jacks. Typically takes 10 weeks.

Typically refurbishments take 10 weeks. There are some exceptions, for example, resizing bowls and inserting new mounts may take a little longer, ETA available on request.

We offer a range of refurbishments, including: Testing and adjusting bias, inserting new mounts, resizing bowls, lacquering bowls and inserting dimple and crescent grips. Available on all composite and lignum vitae bowls.

If there isn’t a particular colour, size or density available on certain bowls listings, it maybe because they are not available, however, contact us as we might be able to get what you’re looking for.

Ideally, a bowl should fit comfortably in the palm of your hand, your thumbs and middle fingers should touch when putting your hands around the largest circumference of the bowl, you should be able to hold the bowl upside down for a few seconds without dropping it, or feeling it slip.

The process to reset your password depends on if you are already logged into your account or not. The processes for both are below:

If you are not logged in

• Tap on the link ‘Forgotten your password? Reset’
• Enter your email address that you used to set up the account
• We’ll send you an email with a link to reset your password 

If you are logged in

• Tap on your name in the top corner
• Choose ‘My Account’
• Tap on ‘Change Password’ under the Security header.

You can change your notification preferences from within your account settings. To access your account settings, tap on your name in the top corner and then choose ‘My Account’. You can change the preferences under the header ‘Email Notifications’.

You can update your details within your account settings, to do this tap on the settings icon and hit 'Account'.

For details about what personal information that we store and use, please read our Privacy Policy

Bespoke bowls typically take 4-6 weeks. Bespoke carpets can vary, ETA available on request.

Next working day delivery for orders over £25, 2-3 working days for orders under.

Please see full details on returns on our Delivery and Returns page

Please view our delivery page.

For a full list of delivery options and times please visit our Shipping and Delivery page